Shipping policy
Grand Canyon Marshmallow Factory makes every order fresh in small batches at our kitchen in Mesa, Arizona.
Processing time
We normally begin making an order on the next business day after it is placed and ship it on the following business day. Most orders therefore ship within 2 business days. Please allow up to 3 business days for processing when additional preparation time is needed.
Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time.
Free Economy shipping
Free Economy shipping to eligible U.S. delivery addresses is available on merchandise subtotals of $50 or more, calculated after discounts and before taxes. Orders below $50 can select the paid Economy or Standard rates shown at checkout.
Shipping methods and delivery estimates
Available shipping services, prices, and carrier estimates are shown at checkout. Customers may choose from the available services before completing payment.
Our current domestic checkout estimates are generally 3–4 business days for Standard shipping and 5–8 business days for Economy shipping after the carrier accepts the package. The services available for a particular order and their current estimates are shown at checkout. Carrier delivery dates are estimates and are not guarantees.
We currently ship to addresses within the United States. We do not currently offer international shipping.
Tracking
We will email tracking information after an order ships. Tracking may take up to 24 hours to begin showing movement after the carrier receives the package.
Delayed, lost, damaged, melted, or incorrect orders
If an order is lost, damaged, melted, incorrect, or otherwise unavailable, contact us at GrandCanyonMarshmallowFactory@gmail.com with your order number and a description of the issue. Photos are helpful for damaged, melted, or incorrect products but are not required when they are unavailable.
At the customer's choice, we will either replace the affected product at no additional cost or issue a refund to the original payment method. Customers do not need to mail food products back to us.
Refunds are issued by us within 48 hours after the request is approved. A bank or payment provider may require additional time to post the credit to the customer's account.
Contact
Grand Canyon Marshmallow Factory
1367 South Country Club Drive, Unit 1311
Mesa, AZ 85210, United States
GrandCanyonMarshmallowFactory@gmail.com
+1 (818) 568-9727