Shipping policy

This policy outlines the shipping process for your purchase from our store.

Order Processing:

• Please allow 3-5 business days for your order to be processed. This does not include shipping time. You will receive a confirmation email once your order is placed and another email with tracking information once your order has shipped.

Shipping Methods & Costs:

• We offer several shipping methods with varying costs and delivery times. These options will be displayed at checkout for you to choose from. 

International Shipping:

• We currently do not ship outside the USA.

Delivery Times:

• Estimated delivery times will be displayed at checkout for each shipping method. Please note that these are estimates and actual delivery times may vary depending on your location and other factors beyond our control.

Tracking:

• You will receive a tracking number via email once your order has shipped. You can use this number to track your package on the carrier's website.

Returns & Refunds:

• We want you to be completely happy with your purchase. If you are not satisfied with your product for any reason, you can request a refund or replacement within 7 business days of receiving your order. Simply contact us at GrandCanyonMarshmallowFactory@gmail.com to initiate the return/replacement process.

• Please note: You do not need to return the product to us for a refund. We will issue the refund or replacement once we have processed your request.

Other Information:

• We cannot guarantee shipping times, especially during peak seasons or due to unforeseen circumstances.

• We are not responsible for lost or stolen packages once they have been shipped.

• If you have any questions about our shipping policy, please feel free to contact us at GrandCanyonMarshmallowFactory@gmail.com.