Refund and Replacement Policy
We want customers to be happy with every order from Grand Canyon Marshmallow Factory.
Food returns
Because our marshmallows are freshly made, perishable food products, we do not accept physical returns. Customers will never be asked to mail food products back to us.
Product or delivery problems
If a product is damaged, melted, incorrect, lost, unavailable, or otherwise has a quality problem, contact GrandCanyonMarshmallowFactory@gmail.com. Include the order number and a description of the issue. Photos are helpful for damaged, melted, or incorrect products but are not required when they are unavailable.
At the customer's choice, we will either:
- Send a replacement at no additional cost; or
- Issue a refund for the affected product and any applicable shipping charge to the original payment method.
Change-of-mind cancellations
Because orders enter production quickly and are made fresh, contact us as soon as possible if you need to cancel. We will cancel and refund an order that has not entered production or shipped. After an order has entered production or shipped, we do not offer refunds solely for a change of mind.
Refund timing
Approved refunds are issued by us to the original payment method within 48 hours. Banks and payment providers may require additional time to post the credit. No return shipping or restocking fee applies because physical returns are not accepted.
Contact
Grand Canyon Marshmallow Factory
1367 South Country Club Drive, Unit 1311
Mesa, AZ 85210, United States
GrandCanyonMarshmallowFactory@gmail.com
+1 (818) 568-9727
